ONLINE AUCTION FAQs
1. How do I register to bid?
a. Go to the top or bottom of any page on our website and click Login/Register. Click on the Register button on the pop-up screen, then continue by filling out the registration form and following the on-screen directions. A conformation email will be sent to you with your bidder number.
2. Is my bidder number good for all online auctions?
a. Yes. Your bidder number will allow you to login and bid in all open auctions.
3. What happens if I forget my bidder number or password?
a. Click the Login/Register link at the top or bottom of any page of our website. Then, click the Reset Password link on the pop-up window that appears.
4. How do I change my credit card on file?
a. First, login using by clicking on the Login/Register link on the top or bottom of any page of our website. Once you are logged in, click the Account link on the top or bottom of any page of our website. Next, click Credit Card on your account information. Last, click the Add Card button and fill in the blanks with your information and click the Add button.
5. How do I place a Max bid?
a. Click the Place Bid button on the item that you want to bid on. Overwrite the bid price shown in the box with the max bid that you want to place and then submit the bid. The bid will be place for the next increment above the current bid price of the item. The computer program will then bid in increments for you up to your max if necessary.
6. Do I have to pay the full price of the Max bid?
a. You will only have to pay the full price of your max bid if there are other bidders that are bidding against you and push you to your max. However, you may get the item for much less than your max. (Example: You leave a max of $500. The item closes at $230. You only pay $230!)
7. Why did the current bid jump up more than the next required bid when I placed a Max Bid?
a. If the price jumps higher than the next required bid, this means that someone left a max bid on that item before you. The program took them to their max then placed your bid one increment higher.
8. Can I raise my max bid?
a. Yes. You can place a higher max bid by enteringa max bid just as you placed the first max bid on that item. Your new max will be entered and will be adjusted without changing the current bid price.
9. Can I remove a bid that I placed on an item?
a. No. You cannot remove a bid once it has been placed on an item. If there was a serious mistake made (such as accidentally bidding $2000 on an item instead of $20.00) please contact our office immediately!
10. How can I see only the items that I have bid on?
a. Once you have logged into our website, click Watchlist on the top or bottom of any page of our website. Your list of items that you have bid on and/or added to your watchlist will appear here.
11. Do all the items in the auction close at the same time?
a. No. Items in the auction have staggered ending times so that 1 lot closes every 20 seconds in order. Example: Item 1 has a closing time of 6:00:00pm. Item 2 has a closing time of 6:00:20, etc.
12. What is extended bidding?
a. All items must have a period of 5 minutes of inactivity in order to close at the scheduled time. If an item is bid on will less than 5 minutes remaining, the clock will reset to 5 minutes. The clock will keep resetting each time this happens until the bidding stops and the 5 minutes have passed without any additional bids. This prevents anyone from “sniping” a bid and stealing and item. - The auction is not over until the bidding stops, not because it “ran out of time.”
13. Is there a way to see only items that have already closed in open auction?
a. Yes. During the closing time of an auction, find the search bar on the top of the item tiles and click the down arrow beside the word “Open”. Choose “All” or “Closed” from the drop down menu.
14. Do I receive email notifications when I have been outbid?
a. Yes. You will receive email notification letting you know that you have been outbid on an item. Just be aware that emails can have a delayed delivery time and should not be relied on during the final closing time/moments of an auction.
15. When can I pick up items that I won in the auction?
a. Item pick-up times are listed for each auction and on each item under “Removal Times”. The pick-up times are generally the next couple of days following the closing of an auction but check each auction for exact days and times.
16. What if I can’t pick up the items I want to bid on during the specified pick-up times?
a. If you see that it is impossible for you to pick up during the specified pick-up times, please call the office prior to bidding to see if there may be an alternative time or another solution. If there is not an alternative solution and you cannot make other arrangements (moving company, have a friend or family pick up, etc.), please do not bid.
17. Can I see and inspect the items in an auction prior to bidding on them?
a. Yes. We have scheduled preview days and times listed for each auction under the “Preview” link for each auction and item. Come take a look!